Privacy Policy for VibeCart

 Last Updated: August 29, 2026

Welcome to VibeCart ("App", "we", "our", or "us"). We value your trust and are committed to protecting your personal information and privacy rights. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our mobile application and related e-commerce services.

1. Information We Collect

We collect information necessary to process orders, deliver products, and improve your shopping experience.

• Personal Identification Information: Name, email address, mobile phone number, billing address, and shipping/delivery address.

• Account & Authentication Data: Username, encrypted passwords, and profile preferences.

• Order & Transaction Data: Details of products browsed, items added to cart/wishlist, purchase history, order values, and payment status (note: payment processing is handled securely by third-party gateways; we do not store full credit/debit card numbers or UPI PINs).

• Device & Technical Information: Device model, operating system version, unique device identifiers, IP address, and app crash/performance logs.

• Permissions Requested:

  • Location (optional): To autofill delivery addresses and check serviceability in your area.

  • Storage/Camera (optional): To upload profile pictures or product review images.

  • Notifications: To send order updates, tracking information, and promotional offers.

2. How We Use Your Information

We use the collected information for the following operational purposes:

• Processing, fulfilling, and delivering your orders.

• Managing user accounts and providing customer support.

• Sending transactional updates (SMS, email, push notifications) regarding order confirmations, shipping status, and delivery alerts.

• Preventing fraudulent transactions, abuse, and security threats.

• Complying with applicable legal obligations, tax laws, and commercial regulations.

• Improving app UI/UX, product recommendations, and catalog performance.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. We share information only in specific circumstances:

• Logistics & Delivery Partners: Name, shipping address, and phone number are shared with couriers/delivery personnel strictly to deliver your orders.

• Payment Gateways: Secure transmission of transaction data to authorized payment service providers for transaction processing.

• Service Providers: Cloud hosting, SMS gateways, and analytics providers operating under strict confidentiality obligations.

• Legal & Compliance Requirements: When required by law, court order, or governmental authorities.

4. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures (including data encryption in transit via HTTPS/SSL and secure server storage) to safeguard your data against unauthorized access, alteration, or disclosure.

5. Your Rights and Choices

You have control over your data:

• Access & Correction: You can view and update your profile details and shipping addresses directly within the App settings.

• Account Deletion: You can request account and associated data deletion through the app settings or by contacting our support team.

• Communication Preferences: You can opt out of promotional communications at any time.

6. Children's Privacy

VibeCart is not directed to individuals under the age of 18 without parental supervision. We do not knowingly collect personal data from minors.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal standards. Any updates will be posted on this page with a revised "Last Updated" date.

8. Grievance Officer & Contact Information

If you have questions, feedback, or grievance requests regarding this Privacy Policy or your data, please reach out to us:

• App Name: VibeCart

• Email: vvibecartapp@gmail.com

• Phone / WhatsApp: +91 70221 61243