Privacy Policy for Raencs

 Effective Date: August 11, 2026

Last Updated: August 11, 2026

At Raencs ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you use our mobile application, Raencs (the "App"), for browsing, purchasing products, and managing your orders.

By accessing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide a seamless e-commerce experience, processing orders, and providing customer support, we collect the following types of information:

A. Personal Data Provided by You

• Account Information: Full name, email address, phone number, and account password when you register or sign in.

• Shipping & Billing Information: Delivery address, landmark, city, state, postal code, and contact details required to process and deliver your orders.

• Order & Transaction History: Details about products purchased, order items, invoice amounts, delivery status, and refund/exchange requests.

• Customer Support Communications: Feedback, inquiries, or support requests submitted via email or phone.

B. Payment Information

• We use secure, PCI-DSS compliant third-party payment gateways (e.g., Razorpay, Paytm, UPI, Credit/Debit cards, Net Banking) to process payments.

• Raencs does not store or process your complete credit/debit card details, CVV, or banking passwords on our servers. All payment information is directly handled by certified payment service providers.

C. Device and Usage Information

• Device Identifiers: Device model, operating system version, unique device identifier (GAID/IDFA), IP address, and network details.

• App Activity: Product pages viewed, items added to cart or wishlist, search queries, app crash reports, and performance analytics.

2. How We Use Your Information

We use the collected information for the following purposes:

• Fulfill Orders: Process transactions, dispatch products, deliver orders, and issue order status notifications via SMS, WhatsApp, or email.

• Customer Support: Assist you with inquiries, order tracking, returns, exchanges, and refunds.

• Personalized Shopping Experience: Show relevant products, recommendations, promotional deals, and discounts based on your preferences.

• App Optimization & Security: Maintain app stability, prevent fraudulent transactions, detect security breaches, and improve user interface performance.

• Marketing Communications: Send transactional messages, promotional offers, and newsletters (you may opt out of promotional communications at any time).

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. We share your information only with essential service partners under strict confidentiality:

• Logistics & Courier Partners: Delivery companies and courier services to ship and deliver your physical orders to your provided shipping address.

• Payment Service Providers: Encrypted data sharing with authorized payment gateways to complete financial transactions securely.

• IT & Infrastructure Providers: Cloud hosting, database management, and analytics partners that help keep the App operational.

• Legal Compliance: When required by applicable law, court order, or government regulation to protect rights, property, or safety.

4. Data Security

We implement robust administrative, technical, and physical security measures to safeguard your personal data:

• All data transmissions between the App and our backend servers are encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols.

• Access to personal user data is restricted strictly to authorized personnel who require it for operational purposes.

5. Account Deletion & Data Retention

• Data Retention: We retain your account and purchase details for as long as your account is active or as needed to comply with tax, legal, and accounting obligations.

• Account Deletion: You have the right to request deletion of your account and personal data at any time. You can initiate an account deletion request within the App settings or by emailing us at bbdreamweb@gmail.com. Upon verification, we will permanently remove your account and non-legally required personal data from our active databases.

6. Permissions Requested by the App

The Raencs app may request the following permissions on your device to function properly:

• Internet / Network Access: Required to load products, process orders, and sync cart data.

• Notifications: Optional permission to receive order tracking updates, delivery status, and promotional offers.

• Storage / Photos (Optional): Required if uploading images for product reviews or profile setup.

• Location Access (Optional): To automatically detect delivery PIN codes or fill in shipping addresses accurately.

7. Children's Privacy

The App is designed for general audiences capable of making legal purchases. We do not knowingly collect personal data from children under 13 years of age. If you believe a minor has provided us with personal information without parental consent, please contact us immediately for prompt deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our app practices, legal obligations, or technical updates. Any changes will be updated on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• App Name: Raencs

• Email: bbdreamweb@gmail.com

• Phone: +91 8880804663

• Address / Location: Davanagere, Karnataka, India