Privacy Policy for Nutrinadu

 Effective Date: August 8, 2026

Last Updated: August 8, 2026

Nutrinadu ("we," "our," or "us") operates the Nutrinadu mobile application available on the Google Play Store. This Privacy Policy informs you of our policies regarding the collection, use, disclosure, and protection of Personal Information when you use our e-commerce mobile application and related services.

By using Nutrinadu, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide, improve, and process orders through our e-commerce platform, we collect several types of information from and about users:

Personal Data

When you create an account, place an order, or contact customer support, we may collect:

• Contact Information: Name, email address (nutrinadu@gmail.com support), telephone/mobile number.

• Delivery Details: Shipping address, billing address, land mark, and pin code.

• Account Credentials: Username, password (encrypted), and account preferences.

Transaction & Payment Information

• Order History: Items purchased, date/time of transactions, payment amount, and order status.

• Payment Details: Payment transactions are processed securely through trusted third-party payment gateways (e.g., Razorpay, Paytm, UPI providers, or credit/debit card processors). We do not store complete card details or UPI PINs on our servers.

Device & Usage Data

When you access the app, we automatically collect:

• Device Identifiers: Device model, operating system version, unique device identifiers (e.g., Android ID, Advertising ID), and mobile network information.

• App Usage Details: App interactions, crash reports, IP address, performance data, and navigation paths within the app.

App Permissions (Android)

Depending on your use of features in Nutrinadu, the app may request the following device permissions:

• Location: Optional; used to auto-fill delivery addresses and verify serviceability in your region.

• Camera/Storage: Optional; used if you upload photos for product reviews or customer support inquiries.

• Push Notifications: Optional; used to send order updates, shipping statuses, and promotional offers.

2. How We Use Your Information

We use the collected data for the following essential business purposes:

• Order Fulfillment: Processing orders, managing payments, dispatching deliveries, and providing order tracking.

• Account Management: Creating and maintaining your user account and profile.

• Customer Support: Responding to inquiries, processing returns/refunds, and resolving technical issues.

• Communication: Sending updates regarding your orders, security alerts, and service updates.

• App Optimization: Analyzing usage trends to fix bugs, improve app layout, and optimize performance.

• Marketing (With Consent): Sending updates about promotional deals, seasonal offers, and new product launches. You can opt out at any time.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal data to third parties. We share your information only with trusted third parties to facilitate our services:

Entity / Service Type	Purpose of Data Sharing
Logistics & Courier Partners	To deliver orders to your specified address (Name, Phone Number, Shipping Address).
Payment Gateways	To process secure digital transactions (Order ID, Payment Amount).
Analytics & Bug Reporting	Tools like Google Analytics for Firebase to monitor app performance and stability.
Legal Compliance	When required by law, regulation, subpoena, or government request to protect rights and safety.

4. Data Security & Retention

• Security Measures: We use industry-standard encryption protocols (HTTPS/SSL) to protect data transmitted between the Nutrinadu app and our servers. Access to personal data is restricted to authorized personnel only.

• Data Retention: We retain your personal information for as long as your account is active or as necessary to fulfill orders, resolve disputes, maintain tax/accounting records, and enforce our agreements.

5. Account & Data Deletion Policy

In compliance with Google Play Store User Data policies, you have the right to request the deletion of your account and associated personal data at any time.

• In-App Request: Go to Profile / Settings > Account > Request Account Deletion within the Nutrinadu app.

• Email Request: Send an email from your registered email address to nutrinadu@gmail.com with the subject line "Account Deletion Request". Include your registered phone number or email address.

• Processing Time: Upon verification, we will permanently delete your account details and non-essential personal data within 30 days, except where retention is legally required.

6. Children's Privacy

Nutrinadu does not knowingly collect or solicit personal information from children under the age of 13 (or under 18 without parental consent). If we learn that we have collected personal data from a child without verified parental consent, we will delete that information immediately.

7. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our support team at:

• Email: nutrinadu@gmail.com

• App Support: Accessible via the "Help & Support" section in the Nutrinadu app.